Hello. First, Google Chrome stopped working and shut down. wouldn't open or immediately crashed. then lost IE as well, unless I backed in from a cached page. Avast virus scan revealed Dropper gen Trojan and supposedly quarantined, but the problems persisted. I carefully followed all seven steps on this site to remove, using all the listed software/scans. I have IE back now, but it is often redirected, and Chrome still doesn't open or immediately crashes. Please help.
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