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Chrome and IE always show pop up adds - nothing advised in guides works

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Hi,

I am writing in despair to remove persistent adware/malware (I think that’s what they are) from my PC laptop (Windows 10 64 Bit OS, X250 Think Pad) for past week without any success. I have tried everything advised in this forum guidelines as listed above. But still, when I open Chrome or internet explorer I get a pop up window with an advertisement (usually a video) (see attached Word File). There is a close (X) button to this screen but when I click X it opens another tab. Usually...

Chrome and IE always show pop up adds - nothing advised in guides works

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